Once the products are delivered, we regret to inform you that we cannot accept returns. However, cancellations are permitted before the products reach the delivery address. If you wish to cancel your order, please contact our customer support team at the earliest opportunity.
Cancellation Procedure:
- Pre-Delivery Cancellation: You may cancel your order before the products reach the delivery address. Contact our customer support team via email or phone to initiate the cancellation process. Please provide your order details for a swift resolution.
- Refund Process: Upon successful cancellation before delivery, a refund will be initiated for the amount paid. The refund will be processed using the same payment method used during the order placement. Please allow a reasonable processing time for the refund to reflect in your account.
Exceptions:
- Damaged or Defective Products: In the rare event that you receive damaged or defective products, please notify us immediately. We will initiate the necessary steps to address the issue, which may include a return or replacement, as deemed appropriate.
- Incorrect Deliveries: If you receive products different from what you ordered, please contact our customer support team promptly. We will work to rectify the error and ensure you receive the correct items.
For any concerns or inquiries regarding cancellations or exceptions, feel free to reach out to our customer support team. Your satisfaction is our priority.